Last updated: August 2026
1. Information We Collect
We collect account details you provide when registering (such as your name, email and phone number), health information you share with us in the course of using the platform, your appointment, order and booking history, and general device and usage data that helps us keep the platform running smoothly.
2. How We Use Your Information
We use your information to provide video consultations, process pharmacy orders, lab bookings and apartment reservations, communicate with you about your account and requests, and to continually improve the TeleHealth platform.
3. How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information. Your password is never stored in plain text - it is protected using industry-standard hashing techniques so that it cannot be read even by our own staff.
4. Sharing With Practitioners & Facilities
Your relevant health and booking information is shared only with the specific doctor, nurse, pharmacy, diagnostic centre or facility that is fulfilling your particular request. We do not sell your personal information to third parties.
5. Data Retention
We retain your information for as long as your account remains active, or as needed to provide our services, comply with legal obligations, and resolve disputes.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by reaching out to us through our Contact page.
7. Cookies & Sessions
We use session cookies to keep you securely logged in while you use the platform. These cookies are essential to the functioning of the site and do not track you across other websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. We encourage you to review this page periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@telehealth.com.ng.